Navly Navly
Last modification date: 22.10.25

Cookie Policy

Below, you will find information on how NAVLY OÜ ("We") use cookies and similar technologies on our websites, including all domains and subdomains under navly.io.

This Cookie Policy will be updated periodically and is accessible at any time on the Navly website. For the purposes of this Cookie Policy, the term cookie refers to cookies as well as similar technologies such as pixels (hereinafter referred to as "Cookie(s)").

I. What are cookies?

A cookie is any type of data storage and retrieval device used on a user's terminal equipment with the purpose of storing information and retrieving already stored information. This website uses cookies and/or similar technologies that store and retrieve information when you browse.

In general, these technologies can serve very diverse purposes, such as recognizing you as a user, obtaining information about your browsing habits, or customizing the way content is displayed. The specific uses we make of these technologies are described below and are categorized so that you can enable or disable some or all of the respective Cookies.

II. Classes of cookies

Here is an explanatory classification of cookies based on a series of categories. However, it is necessary to bear in mind that the same cookie can be included in more than one category.

Types of cookies according to the entity that manages them:

  • Own cookies: These are those sent to the user's terminal equipment from a computer or domain managed by Navly itself and from which the service requested by the user is provided.
  • Third-party cookies: These are those sent to the user's terminal equipment from a computer or domain that is not managed by Navly, but by another entity that processes the data obtained through the cookies.

Types of cookies according to their purpose:

  • Technical cookies: These allow the user to navigate through the Navly platform and use the various options or services that exist on it, including user authentication, session management, and marketplace functionality.
  • Preference or customization cookies: These allow remembering information so that the user accesses the service with certain features that may differentiate their experience from other users, such as city selection, persona preferences, and gamification settings.
  • Analytical or measurement cookies: These allow us to track and analyze the behavior of users on the Navly platform, including process completion rates, partner engagement, and user journey optimization.
  • Behavioral advertising cookies: These store information on the behavior of users obtained through the continuous observation of their browsing habits, which may be used to show relevant partner services and marketplace offerings.

Types of cookies according to the period of time they remain activated:

  • Session cookies: These are designed to collect and store data while the user accesses the Navly platform, essential for maintaining secure sessions and marketplace transactions.
  • Persistent cookies: These are those in which the data continues to be stored in the terminal and can be accessed and processed for a period defined by Navly, used for remembering user progress, preferences, and gamification achievements.

III. Cookies used by Navly

The Navly platform uses various types of cookies. The cookies used always aim to make navigation more effective and provide personalized bureaucratic guidance.

Essential Cookies for Platform Functionality:

  • Authentication cookies: To maintain secure user sessions and login status
  • CSRF protection cookies: To prevent cross-site request forgery attacks
  • Session management cookies: To handle user interactions and form submissions
  • Payment processing cookies: To securely process marketplace transactions and subscription payments

Functionality Cookies for Enhanced Experience:

  • Progress tracking cookies: To save user progress through bureaucratic processes
  • City and persona cookies: To remember location and user type for personalized recommendations
  • Gamification cookies: To track points, badges, achievements, and leaderboard preferences
  • Partner interaction cookies: To facilitate connections with partner organizations

Analytics and Performance Cookies:

  • Usage analytics cookies: To understand which features are most helpful and improve the platform
  • Performance monitoring cookies: To identify technical issues and optimize loading times
  • Conversion tracking cookies: To measure success rates of bureaucratic processes and partner services

Third-Party Service Cookies:

  • Stripe cookies: For secure payment processing and subscription management
  • Analytics service cookies: For detailed usage statistics and user behavior analysis
  • Partner service cookies: When you interact with integrated partner services through our marketplace

IV. Consent

We inform you that we may use cookies on your equipment provided that you have given your prior consent, except in cases where cookies are necessary for browsing the Navly platform and providing essential marketplace services.

Additionally, you can activate:

  • Private browsing, whereby your browser stops saving browsing history, website passwords, cookies, and other information from the pages you visit.
  • The do not track function, whereby the browser asks the websites you visit not to track your browsing habits.

Once Cookies are accepted and have been placed on your device, you can delete them at any time from the browser options or from the system offered by the third-party cookie owner. You will find detailed information in the help section of browsers including Safari, Firefox, Microsoft Edge, or Google Chrome.

Important: If you block or disable essential cookies, some features of the Navly platform may not function properly, including:

  • User authentication and secure sessions
  • Progress tracking through bureaucratic processes
  • Marketplace transaction processing
  • Gamification features like points and badges
  • Personalized recommendations and partner matching

V. Data transfers to third countries

You can find out about transfers to third countries that may be carried out by the third parties identified in this Cookie Policy in their respective policies. This includes:

  • Stripe (payment processing) - data may be transferred to the US with appropriate safeguards
  • Analytics services - data transfers governed by their respective privacy policies
  • Partner organizations - data shared only when you actively engage their services

VI. More information

In case the Cookies installed by our partners or by us process personal data, the users of our website become data subjects. The GDPR grants certain rights to data subjects.

For more information about your rights as a data subject under REGULATION (EU) 2016/679 (General Data Protection Regulation, GDPR), you can access our Privacy Policy.

For cookie-specific inquiries, you can also:

We recommend you review this policy each time you access our website, in order to be adequately informed about possible changes to it.

VII. Contact Information

If you have questions about our cookie practices: